Terms & Conditions
1. Payment & Orders
Full payment is required at the time of order via EziPetGrooming before any products are dispatched. We reserve the right to adjust prices without prior notice due to fluctuations in raw material costs or global logistics.
2. Specialized Scissor & Tool Returns
Due to the precision nature of our hardware, the following conditions apply:
Condition: Scissors and stripping tools can only be returned if they are unused and in the exact original condition and packaging as sent.
Timeframe: You must notify us and initiate a return within 7 days of delivery.
Testing: All tools are manually inspected and tested for sharpness and alignment before fulfillment to ensure they leave our facility in full working order.
Costs: Only the cost of the item is refundable. "Change of mind" returns are at the customer's expense; all return postage and insurance are the responsibility of the customer.
3. Important Note on Chunkers & Thinners
Due to the technical design of chunking shears, improper technique (such as applying horizontal thumb pressure) can cause the blades to lock or "catch," damaging the cutting edge.
EziPetGrooming cannot accept returns or provide refunds for chunkers that have been damaged through improper use or "breaking in" errors.
Each pair is verified as functional before shipping.
4. Global Shipping & Missing Deliveries
As we ship to a global community of groomers, please note:
Notification Window: Please allow 14 working days for international deliveries before notifying us of a missing parcel at ezigrooming@gmail.com.
Deadline: We are no longer responsible for missing delivery claims made more than 21 days after the dispatch date.
Redirection: If tracking shows a delivery to an incorrect address, please allow an additional 5 working days as parcels are often redirected by local postal services.
5. Incorrect Information & Admin Fees
If an order is returned to us because the customer provided an incorrect shipping address or selected the wrong product:
The customer is responsible for the cost of return carriage and the cost of reshipping.
A 10% administration and restocking fee will be deducted from any requested refunds.
Products must be in resalable, original condition.
6. Order Checking & Damages
It is the customer's responsibility to inspect all hardware immediately upon delivery.
Any damages suspected to have occurred during transit must be reported within 48 hours with photographic evidence sent to ezigrooming@gmail.com.
7. Product Representation
While we strive for 100% accuracy, please note:
Product images and packaging may vary slightly from the website photos but will always be representative of the professional quality promised.
Colors and finishes may appear differently depending on your monitor or screen settings.
8. Website Responsibility
EziPetGrooming is only responsible for items displayed and purchased directly through ezigrooming.com. We are not liable for comparative products or items purchased through third-party unauthorized resellers.
9. International Surcharges & Customs
For international orders, any local customs duties, import taxes, or remote area surcharges applied by the courier are the sole responsibility of the customer. If a customer refuses a package due to customs charges, the return shipping cost and a restocking fee will be deducted from the refund.